Improve processes to improve results!
 Want to improve productivity, results, employee morale and customer
satisfaction? Look no further than your own key business and work
processes. Most likely they have become cumbersome, outdated, inconsistent,
inefficient and ineffective. Crisping them up will improve execution,
accelerate outputs and improve quality.
A PROCESS VIEW OF WORK
- All work consists of processes – definable
sets of events that transform inputs into outputs.
- The process view of work provides a focus for improving
the way work is done, and is essential to increasing
both productivity and customer satisfaction.
- People are organized according to function. A process links the different functions in seamless flow between
customers and suppliers.
PROCESSES FLOW ACROSS WORK UNITS
STEPS TO IMPROVING PROCESSES
Step 1: IDENTIFY Key Business Processes
We work with the senior team to help you identify the key processes for your organization or business – macro processes as well
as sub-processes that comprise the enterprise’s work.
Step 2: PRIORITIZE Processes for Improvement
Once the key processes are identified, our consultants help the senior
team prioritize those processes that, when improved or redesigned,
will have the greatest impact on improving organizational effectiveness.
Step 3: Ensure ACCOUNTABILITY - Identify Process Owners
Critical to successful process improvement is ensuring accountability
for process quality and results. We work with the senior team to ensure
that Process Owners are identified for each key process. We also help
the team define the Process Owner’s role and authority.
Step 4: Determine & Communicate PROCESS IMPROVEMENT METHODOLOGY
A variety of effective process improvement methodologies exist. The
foundations of each of these share the same elements. We ensure that
a common process improvement method is used throughout the organization.
This could be the organization’s chosen method, Excalibur’s
method or one that our consultants customize to match your needs.
In some cases, the WorkOut methodology may be used for process
improvement.
Step 5: Develop PROCESS IMPROVEMENT PLAN
A project plan is developed that identifies the process improvement objectives, key processes to be improved/redesigned, method selected,
team compositions, schedule, roles, project organization structure
and deliverables. Depending on your needs, we can also assist in establishing
and executing a Project Office.
Step 6: IMPLEMENT Process Improvement Initiatives
Depending on the process improvement design, process improvements
are implemented in a variety of ways. Here are some examples:
- Training followed by Process Improvement Teams
- Process Improvement Teams (training is
done during the Team’s work sessions)
- Process Improvement WorkOut Sessions are designed
and facilitated
Step 7: PUBLICIZE Results
We work with the Process Owners to ensure that the rest of the organization
is kept informed of progress as the key processes are improved
or redesigned. Once the process changes are in place we help the Process
Owner communicate the results of the new or redesigned process.
Step 8: REWARD People for New Behaviors
Often process change requires behavior change from the people working
the process. Our change management consultants help the Process Owner
identify the key behaviors required to ensure successful adoption
and execution of the process. We then work to ensure a formal and/or
informal recognition and reward system is in place to appropriately
reward teams and individuals who exhibit the behavior required in
the new or redesigned process.
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